How can we help?
Guides, answers, and tools to help you move forward. Choose your product to find the right information.
🚀Getting Started & Subscription
How do I open a flipo account?
Go to flipo.co.il/signup, fill in your name, email and phone, and choose an address for your catalog (a subdomain). You will get a verification email, and once you click it your account is active and you can upload your first catalog. No credit card is needed to open an account.
What can I do with a free account?
Signing up is free, and the account stays free until you upgrade to a paid plan. With a free account you can create catalogs, edit them with every component, and view them live. Full publishing, downloading the catalog to your computer and sharing require a paid subscription. Free account limits: 3 AI copywriting uses in total, and file storage up to 10MB.
How much does a flipo digital catalog cost?
A digital catalog subscription costs ILS 179 for one month, ILS 499 for 3 months, ILS 899 for 6 months, or ILS 1,499 for a year, including VAT. An extra full catalog for the same subscription period costs 30% less, rounded down: ILS 125, 349, 629, or 1,049 respectively. The extra catalog does not extend your subscription end date. Account creation and building are free; full publishing requires a subscription. These are catalog prices, not landing-page prices.
How do I create my first catalog?
After logging in, click "Create new catalog". There are three paths: (1) upload a ready PDF and the system turns it into a flipbook catalog; (2) build manually and edit from scratch; (3) "Create a full catalog with AI", a wizard that builds a complete catalog for you. From there you can edit every page and add interactive components.
What is "Create a full catalog with AI"?
A smart 8 step wizard that builds a complete catalog for you: (1) catalog details; (2) catalog type: brand, a store with an order cart (products with prices and an add to cart button), or a quote request (each product has a button that opens a ready inquiry on WhatsApp or email with the product name and SKU), including a manual product editor with name, description, SKU, price and image; (3) branding: logo, slogan and colors from the logo; (4) typography; (5) brand colors; (6) content: text, links, files, notes and highlights for the AI, plus an inspiration catalog (a link or PDF) so it learns structure and style; (7) layout and page count; (8) contact details and social. When done, the AI designs full studio grade pages: professional page templates (a cover with a hero image; in a focused catalog with up to 10 products, a full stage page per product with a full-bleed photo, a close-up circle and key points; plus product pages, articles, galleries and a closing page with contact buttons and a QR) rendered on the server into a flipbook catalog and also a print ready vector PDF. You move between steps with auto save. Available on paid plans (a free account includes a free quota).
I gave the AI wizard my website address, what does it do with it?
The wizard visits the site you provided and pulls the real text from it (headings, descriptions, about) along with product images, and builds your catalog pages from them: images are placed into galleries, text becomes headings and paragraphs, and the contact details you entered (phone, WhatsApp, email, website) are wired to the contact page and the QR code. It is important to enter a full, working site address (for example www.example.co.il). If the wizard reports that it could not read the site, the site may be blocking automatic reading (bot protection, common on large sites) or the address may be wrong. In that case the safe and fast approach is to copy the text from the site and paste it directly into the content step.
How long does an AI catalog take to be ready?
Creation enters the flipo studio queue, and full preparation takes between 30 and 60 minutes. That time is not idle waiting: during this window the studio reads your site, captures live screenshots of the sites you linked, designs the pages, and then puts the draft through several rounds of art review before delivery. You do not need to keep the window open. Close it and keep working: when the catalog is ready you get an email with a direct link, and it also appears under "My catalogs".
How do I add my Facebook page and Instagram profile to the catalog?
Step 3 of the AI wizard, "Content and sources", has two dedicated fields, one marked with the Facebook logo and one with the Instagram logo. You can paste a full URL (facebook.com/yourpage), a URL without https, or just the username with or without the @ - flipo completes it into a valid link. Whatever you enter here also shows up in the contact details step, and in the catalog itself the page and the profile appear on the contact page as clickable rows that open the network in a new tab. Note that Facebook and Instagram block automated content reading, so these links serve as a way to reach you rather than as a text source for the catalog; the content itself comes from your website link, pasted text or uploaded files.
What kind of PDF can I upload?
Any valid PDF file. We recommend up to 50MB for fast loading. A4 portrait pages look best in double page flip mode. If the PDF is very heavy, compress it before uploading, screen quality is preserved very well even after compression.
How does a catalog with landscape (wide) pages look and flip?
On a wide screen, a catalog with landscape pages (presentations, wide price lists) opens as a real double spread, like a book: two pages side by side, and when you flip, the turned page rests visible on the other side. On phones and narrow screens the catalog automatically switches to one page at a time. You can flip in several ways: clicking or dragging a page corner (when dragging, pull the page past its middle to complete the turn), the keyboard arrows, and the arrow buttons in the bottom bar. If the catalog has background music, stop it with the note button in the top bar - the stop sticks while you keep flipping. When the owner previews the catalog in the admin's catalog view, a persistent floating note button shows whether music is playing and toggles it with a click.
How do I reposition a photo inside its frame in a designed catalog?
In a catalog built with the AI wizard (or a page enhanced by Magic Touch), open content editing and simply drag the photo inside its frame: it follows your pointer live, and where you release is where it stays. That is how you choose which part of the photo shows when the frame crops it (for example, pull it down so a person's head fits in). A plain click on a photo still swaps it, and Alt+drag moves the box itself. Your position is kept in the live catalog and in the downloaded PDF.
What can I do with the image toolbar in a designed catalog?
In a designed catalog's content editing, clicking a photo opens a full toolbar: align right, center and left; replace the image from your computer; automatic background removal (with an undo button if you change your mind); rotate 90 degrees per click; crop (mark an area on the photo and confirm); download the image; and delete. After deleting, an upload button appears in place of the photo. Dragging the photo moves it on the page, and to choose which part of it shows inside its frame you click the position button on the bar (or drag while holding Alt).
Is the catalog content clickable? What happens when I tap an image, a phone number, or a link?
In an AI-generated catalog everything is live: tapping an image opens it large in an overlay above the catalog (close with Esc or by clicking outside it); tapping a portfolio item or a browser frame opens the real site in a new tab; tapping the phone number starts a call; tapping the WhatsApp number opens a WhatsApp chat; and tapping a line in the table of contents jumps to that page. Links are preserved in the downloaded PDF, while the motion and the overlay exist only in live viewing.
What is the difference between a landing page and a catalog?
A catalog is a flip-through book that presents a range of products for browsing; a landing page is one page built for action, so that someone leaves their details or calls. They are two separate products with separate pricing, and each gets its own address: the catalog at myshop.flipo.co.il and the landing page at myshop-lp.flipo.co.il. That suffix exists precisely so one business can hold both without a clash. You can also combine them: a landing page can embed an existing catalog of yours.
✏️Editing Your Catalog
Can I edit the catalog from my phone?
No, editing and managing catalogs is available on a computer only (dragging components, designing and managing pages need a large screen and a mouse). Viewing the catalog itself works great on any phone, as does sharing on WhatsApp. To edit, open the same address on your computer.
How do I enter management and edit mode?
In the catalog, click the settings icon (gear) in the top bar and log in with your password. You can check "Remember me on this computer for 30 days" so you do not have to log in every time. Inside management you see all the catalog pages, and clicking the pencil next to a page opens the page editor.
How do I edit a page in the catalog?
Click the pencil icon next to the page in the list. The page opens large with a component bar beside it: pick a component (heading, text, button, video and more), drag it to the spot you want on the page and resize it. Every change is saved automatically, you will see "Changes saved" next to the save button.
How do I zoom in while editing a page?
In the corner of the page being edited there are magnifier + and - buttons: each click on + zooms in by 25% (up to 300%), and minus zooms back out. When zoomed in you can scroll within the page to work precisely on a specific area. Every page opens at 100%.
Can I undo an action while editing?
Yes. In the corner of the page editor there are two arrow buttons: "Back" undoes the last change (up to 25 steps back), and "Forward" redoes an action you undid (up to 10 forward). You can also use keyboard shortcuts: Ctrl+Z to undo and Ctrl+Shift+Z to redo. This lets you experiment freely without worry.
What happens if I switch to another page with unsaved changes?
If you started editing a page and clicked the pencil of another page before saving, a "Save changes?" prompt appears with options to save, discard, or cancel and stay. This way changes are not accidentally lost when moving between pages.
How do I add, delete or reorder pages?
In the page list: up/down arrows move a page, the trash icon deletes it (with confirmation), and "Add page" adds a blank page or a grouped page. You can also duplicate the entire catalog or reset it from the floating menu.
How do I enable page numbering?
In the management page header, next to "Catalog settings", turn on the "Page numbering" toggle. The numbers appear at the bottom of every page in the live catalog. You can turn it off in the same place at any time.
How do I show my logo on every catalog page?
In the management page header, turn on "Show my logo on every catalog page" and choose a position from the list: top/bottom right/left corners, or center top/bottom of the page. You update the logo itself in your personal area. If no logo has been uploaded yet, nothing will show until you upload one.
How do I add a table of contents to the catalog?
In "Catalog settings", under "Page and display", turn on "Show table of contents" and click "Manage table of contents". A window opens where you add topic by topic: for each topic you write a name and choose the page it starts on (with a thumbnail of the page), you can drag between rows to reorder and delete a row. Save, and in the live catalog a "Table of contents" button appears that opens a side panel. The viewer clicks a topic and jumps straight to its opening page, and the row of the current page is highlighted. If you add, delete or reorder pages, the topic numbers update automatically.
How do I download the catalog to my computer?
In the management page header, click "Download catalog" and the PDF file downloads to your computer. This is available to customers on a paid subscription (on a free account the button is disabled).
Can viewers download the catalog?
That is up to you. On a paid subscription, in the management page header under "Catalog settings" there is an "Allow catalog download" toggle: when it is on (green) viewers see a download PDF button in the catalog bar, and when it is off (gray) the button is hidden. By default download is off for customers. Changing the toggle reaches viewers after you publish the catalog.
How do I change a page's background color?
In the page editor, click the "Background" tool in the component bar, choose a color (or sample a color from the page with the eyedropper) and the background is applied to the page. Note: the background is baked into the page on save.
How do I add a product to order with a WhatsApp cart?
In the component bar click "Product", place it over the product on the page, and in the settings fill in a name and price. In the live catalog the viewer clicks the product, it is added to a floating cart, and with one click a detailed order is sent to your WhatsApp. You set the target number in "Catalog settings" under "WhatsApp for orders".
What is an "AI page" and how do I use it?
The "AI page" tool in the component bar builds a full, designed page for you from a short description: click it, describe the product or offer (for example 'gray sofa, 5 year warranty, 2490 NIS'), and the AI adds a heading, description, button and designed shapes to the page. Then you edit everything as usual. Available on paid plans (a free account includes a free quota).
How do I add sound or background music to the catalog?
In the catalog editor there is a "Sound" component in the component bar. Drag it to the page, and in its settings choose one of two ways: (1) "flipo built in sounds", a library of ready clips (ambient, piano, beat, ocean waves and more) that you can preview and pick with a click, with no copyright worries; (2) upload your own mp3 or wav file, before the upload a copyright responsibility notice appears that you must approve, and the file is compressed automatically so the catalog stays fast. The component settings also include a trim tool: you see the waveform, choose a start and end point, preview the clip and save only it. In the live catalog a speaker button appears, and the viewer clicks it to play or stop the sound (the default is looping playback as background music). Note: for files you upload, you may only use content you have the rights to.
What shapes and frames can I add?
The "Shapes" tool offers over 40 shapes: rectangles, circles, triangles, stars, arrows, heart, cloud, speech bubble, shield, location pin, ribbons, frames and more. For each shape you can set line color and fill color separately, line thickness, rounded corners (as a percentage), a filled or empty version, and a solid or dashed line. Drag to the page and resize freely.
Can products be detected automatically on a page without adding each one manually?
Yes. The "Detect products" tool in the component bar (with an AI tag) scans the page you are editing and detects every product shown on it, adding a ready "Product" component (name and price, if present) to each one exactly in the right spot on the page, including automatic connection to the WhatsApp cart. Afterward you can edit the name and price of each product. Available on paid plans (a free account includes a free quota).
I created a catalog with AI, how do I edit its text, images and colors?
In a catalog created with AI, the "Catalog settings" card shows a "Edit catalog content" button. Clicking it opens an editor that shows one page at a time (no flipping, so you can edit freely anywhere on the page including the edges), and at the top there are "Next / Previous page" buttons to move between pages. You edit directly on the page: click any text (heading, paragraph, product name, price, description) and type over it in place; click an image to replace it with an upload from your computer; drag any text or image to move it elsewhere on the page (dragging moves, clicking edits), and the move is kept in the downloaded PDF too; and in the bottom bar you pick the brand colors and watch the catalog change color in real time. Everything happens live on the page, no forms and no waiting. When done, click "Finish editing", return to the regular flipbook, and the changes are saved. The PDF download updates automatically to match the edits. You can go back and edit as many times as you like.
I designed a catalog myself and it looks scattered, is there a way to make it professional?
Yes, that is exactly what "Magic Touch" is for. In a catalog you designed yourself, the "Catalog settings" card shows a "Magic Touch - turn it into a professional design" button. Clicking it takes all the content you placed (headings, text, products and images) and builds a new catalog from it in print grade design: professional page templates, consistent typography and correct flow between the components. It shows you a "before and after", and if you like it you click "Apply to the whole catalog". Your original design is kept, you can always restore it from the "Pages before Magic Touch" area that appears below the page list. After Magic Touch you can also fine tune the result through "Edit catalog content". Available on paid plans (a free account includes a free quota).
Can I translate the catalog into another language?
Yes. In "Catalog settings" you will find "Translate catalog" with EN / AR / RU buttons. Clicking a new language opens a choice dialog: "Duplicate and translate" creates a copy of the catalog and translates only the copy, leaving the original untouched; "Translate the current one" translates the catalog you are on. The translation runs automatically with AI over all component text and the catalog name; publish for it to appear. The live catalog shows a language switcher (globe) so viewers can flip between languages. Available on paid plans.
What is a "brand kit" and how do I build a page with it?
The "Brand kit" tool in the component bar extracts a color palette from your logo (click "Extract from logo"), then you pick a primary color by clicking one of the colors, and a secondary color with Shift+click. From there you can apply the colors to all the buttons or shapes on the current page with one click, or choose one of 6 ready page templates (product card, price list, call to action banner, gallery, video, contact strip) that are already colored in your brand colors.
How do I create a reel (video) from the catalog for social media?
In the catalog settings click "Reel for social" and then "Create reel". The system automatically builds a short vertical video (about 30 seconds) that flips between the catalog pages with a smooth page turn animation, with background music if one was set for the catalog. When done you can preview it and download the file (webm) to share on Instagram and TikTok. The feature is available on paid subscriptions, and requires a modern desktop browser (recent Chrome/Edge).
Are there ready templates for designing the catalog?
Yes. In the component bar there is a "Templates" tool that opens a selection of 50 graphic styles (for example "Antarctica" in ice tones, "Kidsdoodle" colorful and round, "Tokyo Neon", "Sahara" and more), each with its own color palette, fonts and corners. Choose a graphic style and below it you see 20 previews of page layouts, each drawn in the design you picked: modern/classic cover, text heavy article, heading + 3 images, heading+subheading+3 paragraphs+video, image mosaic, product grid, featured product, price list, numbered benefits, in numbers, sale, quote, contact, and two text heavy newsletter templates with ads. Click a preview and the page is created immediately in that design, and every component is editable. You can pick a template at the start of the catalog and on every new page.
Can I set an icon (favicon) for the catalog page?
Yes. In the "Catalog settings" card there is a "Page icon (favicon)" section, the small icon that appears in the browser tab when the catalog is opened. You can upload your own image, or create it with a click from the logo you already set. The icon is automatically resized to a suitable square, and appears to customers viewing the catalog at your address/subdomain.
What are the recommended ways to send the catalog to customers?
There are four main ways: (1) WhatsApp sharing - the "Share" button in the management menu opens a ready WhatsApp message with the link; (2) Email sharing - the same button also offers sharing by email with the link; (3) QR code - available right in the share window, downloadable for printing on signage, business cards or a printed catalog; (4) Website embed - a short iframe code from the "Embed catalog" button shows the live catalog inside your site. Every customer who gets the link has instant access from any device, no app needed. You can also share selected pages only via the share icon on the open catalog page.
Where can I see a live sample catalog before signing up?
A full live demo catalog is available at demo.flipo.co.il - a coffee roastery's product catalog (a demo brand) with page flipping, a table of contents and every viewer feature. There is also a fully separate English version at demo.flipo.co.il/en - an English catalog that flips left to right with its table of contents on the left, like a real English book. Both demos are open to everyone, no signup needed.
What 30 more Canva tools were added: lists, duotone, shape borders, page management, multi-select, QR and keyboard shortcuts?
A third round of Canva tools was added to the editor, thirty of them. In text: bulleted and numbered lists, an adjustable outline width, inner padding and corner rounding for the text box, superscript and subscript, a split into two or three columns, and an advanced shadow where you set the angle, distance and blur. In images: five duotones, a gradient fade in any of the four directions, a different corner radius per corner, and alt text for accessibility. In shapes: a border in the colour and width you choose, corner rounding, a solid, dashed or dotted line style, rotation, and a gradient fill from six sets including one built from your own brand colours. The gradient fill is available for the page background and for any element too. In pages: duplicate a page, add a blank one, delete a page and reorder pages, all from inside the editor. In the work itself: multi-select with Shift-click, select all with Ctrl+A, align everything selected to each other in six directions, a tidy-up that evens the spacing between them, an actions menu on right-click on any element, a QR code for any address, and a keyboard-shortcuts sheet that opens with a question mark. Delete a page by mistake and Ctrl+Z brings it back, and deleting always asks first.
Where does every setting live now? The editor panel was reorganised into categories
The properties panel in the editor was redesigned: instead of one long list of controls, everything is organised into collapsible categories, just like Canva. Position and size (including align-to-page, which moved here from the toolbar), typography, colour and background, image, style, effects, arrange and layers, pages and multi-selection. The floating toolbars were regrouped too, with separators between groups and a "More" button that opens the full panel. The whole look is softer: white surfaces, rounded corners, gentle shadows, thin sliders and round colour dots.
What is in the new elements library: graphics, stickers, charts and a brand-coloured price table?
The editor gained a full Canva-style elements library, opened from the floating "Elements" button on the editing screen. Inside, organised into searchable categories: Graphics - 29 professional vector illustrations (colour blobs, waves, arches, a laurel wreath, confetti, doodle arrows and more) that are automatically tinted with your catalog's brand colours; Stickers - 12 ready-made badges for sales and shops: a seal, a percent star, a price tag, a trust shield, an award rosette, a new badge and more; Shapes - every existing shape; Charts - a bar chart, a donut, a trend line and a price table, built from the numbers you enter and styled in your brand colours; and under More - shortcuts to the stock-photo library, the icons and a QR code. Every inserted element becomes a regular image on the page: drag, resize, rotate, shadow and delete it like any photo, and it prints crisply in the PDF too.
What is the "one moment before publishing" dialog asking for a WhatsApp number or an email?
Before publishing, flipo checks the catalog can actually receive inquiries: if it has a shopping cart but no WhatsApp number for orders, or a contact form but no email address for submissions, a small dialog opens explaining exactly what is missing, with the field to complete it right there. Fill in the number or the email, click "Complete and publish", and the catalog saves and publishes in that same click, with no hunting for the setting elsewhere. If several forms are missing an address, the one you enter fills them all, and a form that already has its own address is never overwritten. You can also choose to publish anyway without completing it, via the small link at the bottom of the dialog.
What is the three-proposals screen that appears after creating a catalog with AI?
When an AI catalog finishes generating, flipo shows the generated cover next to two alternative design proposals of the exact same catalog: same pages, same texts and same images, in a different design language (for example luxurious and restrained with serif headings, or bold and graphic with heavy display type). Click “Continue with this” to keep the generated look, or “I want this one” on an alternative, and flipo dresses the whole catalog in your chosen direction in under a minute. The choice does not count against your AI creation quota, and you can switch design directions later while editing the catalog.
🧩Page Components
How do I add a heading or text to a page?
In the page editor, click "Heading" or "Text" in the component bar, the component is created on the page and you can type straight into it. Drag it to a position, stretch it to size, and in the settings panel choose text color and size (with a slider, by typing a number of points, or with arrows). There is also a "Write with AI" button that writes or improves the text for you.
Can I write text in English or mixed Hebrew and English?
Yes, fully. The heading, text and button components support Hebrew, English and a mix of them in the same sentence: each line automatically detects its language and aligns to the correct direction. An English sentence flows left to right with the period at its end, a Hebrew sentence stays right to left, and English brand names inside a Hebrew sentence (for example iPhone or your company name) are shown in the right place. This works in direct typing on the page, in the settings panel, and in the live catalog your customers see.
How do I add a button or a clickable area?
The "Button" component creates a designed button with text and a target (a link to any address). The "Link" component creates a transparent clickable area you can stretch over any part of the page, for example over a product you want to lead to its page on your site. For both you set the target address in the settings panel.
How do I add a video to a page?
Choose the "Video" component, then either upload a video file from your computer or paste a YouTube / Vimeo / mp4 link. The video plays right inside the page. You can choose whether it plays with sound (on click) or automatically in a loop without sound.
How do I add a rotating image gallery?
Choose the "Gallery" component, upload several images at once (they are compressed automatically for fast loading), and set the switch rate in seconds. The gallery shows the images in a rotating carousel on the page. You can also attach an image from files uploaded earlier.
How do I add phone, WhatsApp or email buttons?
There are three dedicated components: "Phone" (dial on click), "WhatsApp" (open a chat) and "Email" (open a message). Enter the number or address, style the color and size, and your customers get in touch with one click from within the catalog.
How do I add a contact form to the catalog?
In the component bar click "Contact" and place the form on the page. In the settings choose one of 20 design templates, and build the fields yourself: name, phone, email, message or any field you want (text, number, choose from a list), with the option to mark required fields and reorder them. You write which email address inquiries go to, and you can enable a security question (captcha) against spam as well as verifying the sender's email with a code. When a visitor fills in and sends, the inquiry reaches the email you set and you can reply directly. The send button is fully styleable, background color, text color, font and size, and it is aligned to the left side of the form.
How do I choose or upload a font for text?
In the settings panel of any text component (heading, text, button, etc.) there is a "Font" picker with dozens of free fonts in Hebrew and English, choose one and see the result on the page immediately. Want your own font? Click the upload button next to the picker, confirm you have the rights to use the font, and upload a file (ttf/otf/woff). The font is saved to the catalog and available to all components.
What does the highlight (marker) component do?
The "Highlight" component marks an area on the page with a glowing yellow marker (or any color you choose), great for calling out a deal, a price or a product. Drag it over the area you want and choose a color.
How do I add social media share buttons?
The "Share" component adds LinkedIn, Facebook, Twitter (X) and Instagram icons to the page. Turn each network on or off separately, and when you turn a network off the icon disappears from the page immediately (no need to save). For each network you can enter a link, and for Instagram the username is enough (for example @flipo) and the system turns it into a full address. The icons open for the customer in a new tab.
How do I align a component to the center of the page?
While dragging a component, blue guide lines appear when the component reaches the exact center of the page, both horizontal center and vertical center, and the component gently snaps to the center. Just drag toward the middle and the lines will appear.
What is "My designs"?
After you style a component (colors, sizes) you can save it as a personal design through "My designs" at the bottom of the component bar, and apply it to new components with a click, keeping a consistent design language across the whole catalog.
How does AI copywriting work?
In the settings panel of a heading, text or button, click "Write with AI". Briefly describe what it is about (for example: "summer sale on flooring") and click "Write for me", and Claude, the AI by Anthropic, returns ready marketing copy that is applied to the component immediately. You can also "Improve the existing" to polish text you already wrote. On a free account you get 3 copywriting uses in total; on a paid subscription it is unlimited.
Can I add an entrance animation to components on a page?
Yes. Every component (heading, text, button, image, video, product, any component) has an "Entrance animation" section in its settings panel. Choose a style (soft fade in, rise from below, slide, scale, bounce, flip or sharpen from blur), and for the "Slide" style you also choose where the component enters from (top/bottom/right/left) and at what speed (slow/normal/fast). A "Preview" button runs the animation on the component so you can see how it looks. The animation happens for the viewer the moment the page the component is on is opened in the catalog.
What is the "AI animation" button and how do I use it?
The "AI animation" tool in the component bar (with an AI tag) applies entrance animations to all the components on a page with one click: the AI chooses an animation suited to each component's type (for example bounce for buttons, rise for headings, scale for products) and arranges them into a graceful staggered entrance sequence, the top components enter first and then the rest one after another. After running it you can still change each component manually in its "Entrance animation" section. Available on paid plans (a free account includes a free quota).
How do I add a QR code to the catalog?
In the component bar click "QR code" and place it on the page. In the settings enter the link the QR will lead to (a website, a product page, WhatsApp, any address), and you can choose the code color and the background color so it matches your design, and even embed your logo in the center of the code. There is also a button to download the QR as a high quality image (PNG), handy for printing on signage, business cards or packaging.
How do I cancel a subscription and what is the refund policy?
You can cancel at any time by contacting us or from your personal area. Refunds follow Israel's Consumer Protection Law: in a distance sale you can cancel within 14 days of the transaction, less a cancellation fee as permitted by law. Full details are in the terms on the site.
🖼️Files & Media
What is "My files" and how do I use it?
A personal file library inside the page editor (the "Files" tool in the component bar). Upload files from your computer to it, see a preview, mark files with a checkbox and download or delete them. Images are automatically converted to WebP and PDFs are compressed so the catalog loads fast.
Can I reuse a file I already uploaded?
Yes, without uploading it again and without wasting space. You can drag a file from "My files" directly into the page: an image becomes a gallery, video becomes a video component, audio becomes a sound component, and a PDF opens page selection. In addition, the gallery settings, the video settings and the "Add page" window each have a "Choose from my files" button that lets you pick an existing file. The button only appears when there are suitable files.
How much storage do I have for files?
On a free account: up to 10MB. On a paid subscription: up to 300MB. A usage meter is shown at the top of "My files". Images are compressed automatically so the space is used efficiently.
What files can I upload?
Any file type, images, video, PDF, documents and more. Two exceptions: you cannot upload folders, and archive files (ZIP, RAR and the like) are blocked.
🔗Publishing & Sharing
Is my catalog protected from copying and downloading?
Yes, in several layers: when download is off, viewers have no download or print button; right click (save image/page), page dragging, and the browser's save and print shortcuts are blocked; and printing from the browser produces a blank page with a protection notice. The protections are active even in a catalog embedded on another site. Note: as with any website, screenshots cannot be fully prevented, but the common ways to download the file are blocked.
Is my catalog promoted in search engines (SEO)?
Yes, and automatically. After every publish, customers on a paid subscription get an SEO layer that is built behind the scenes: rich title and description for search engines, keywords, headings and alt text for pages, and structured data (schema). All of this happens without changing anything in the catalog's appearance, it just helps Google understand and display it. You do not need to do anything, it runs on its own with every publish.
I uploaded a PDF and got a message that it is not valid. Why?
Before we create anything, we actually open the file and check that it has readable pages. Four cases get their own message: an empty file (0 bytes), a file with no pages, a password-protected file, and a damaged file we cannot read. The check happens before anything is saved, so no catalog is created at all - there is nothing to delete and no slot taken in your quota. For a protected file: remove the password in the program you created it with. For a damaged file: export it to PDF again and try once more.
I clicked "create catalog" several times - did I get several catalogs?
No. A retry continues the same creation instead of starting a new one: the name and the address (the slug) are locked on the first click, and registering the catalog in your account happens only once. So even if the network dropped mid-way and you clicked again, you get one catalog with one address - not name, name-2, name-3. If you do see duplicates from before this, you can delete the extra ones from Personal area > My catalogs.
I created a catalog from a file - why isn't it published?
Because creating creates, and publishing stays in your hands. When you upload a file the wizard shows a progress bar with a percentage ("Creating catalog"), and when it finishes the catalog is saved to your account - but it is not visible to anyone yet. On the wizard's last screen there is a "Publish the catalog" button; only after you press it do the link and the sharing buttons appear. The reason: publishing takes a slot in your full-catalog quota, and it should be a decision rather than a side effect of uploading a file. You can also skip it, go into management, and publish later.
How do I publish the catalog to the world?
In the management menu click "Publish to web". The catalog goes live at your dedicated address (your-business.flipo.co.il) and anyone with the link sees it immediately, from any device. Publishing always succeeds: a catalog within your subscription's full catalog quota is shown in full, and a catalog beyond it (or on a free account) is published partially, a preview with a watermark, until you upgrade. After every significant change, publish again so visitors see the new version.
What is "partially published" and how do I make it full?
A partially published catalog shows visitors a preview only: the first pages with a watermark and a flipo ad page, without the full content. This happens on a free account, or when all the full catalogs in the subscription are already taken. To make it full, go to your personal area > My catalogs: if there is free room in the quota, click "Make full" and it is instant and free; if not, click "Upgrade to full publishing" and buy an extra full catalog at 30% off the plan price. You can also free up room: make another full catalog partial and then make the one you want full.
What does the green/gray toggle next to each catalog in the personal area do?
In your personal area > My catalogs there is a publish toggle next to each catalog: green = the catalog is published and visible to visitors, gray = off and hidden (its link stops working until you turn it on again). Turning off a full catalog also frees its spot in the quota for another catalog. The content is not deleted, you can turn it back on at any time.
How do I share the catalog with customers?
The "Share" button in the management menu (or in the catalog bar) opens a window with the link to copy, a QR code ready to download and print, and quick sharing to WhatsApp and email. You can also share selected pages only.
How do I share a catalog with another flipo account, and what is the difference between view sharing and ownership sharing?
In the admin, under "My catalogs", click the share icon on a catalog card. A window opens with two separate paths. "View link" copies the public address of the published catalog: whoever receives it can only view, with no editing and no access to your account. "Share ownership for editing" sends an email invitation to another flipo account owner, who receives a full, independent copy of the catalog: editing and publishing as if they created it themselves. The copy is taken at the moment you send, so changes you make afterwards will not reach it, and vice versa. Note: there is no way back, a delivered copy cannot be recalled. The invitation is valid for 14 days; if the recipient has no account yet, they will be asked to sign up with that email address and open the link again.
How do I embed the catalog on my website?
In the management menu click "Embed catalog" and get a short iframe code to paste on your site (WordPress, Wix and any platform). The flipbook catalog appears directly inside your website.
Can I protect the catalog with a password?
Yes. When creating the catalog (or editing it) check "Password protection" and set a password. Visitors will be asked to enter it before viewing, useful for agent price lists or internal catalogs.
How do I see how many people viewed the catalog?
In your personal area there is view data: how many entered the catalog, which page they reached, and which videos were watched. The data is collected anonymously from visitors only (your own views while editing are not counted).
What are the heatmap and AI insights in the personal area?
In the view statistics there is also a heatmap that shows where on each page visitors click the most, and above it an "AI insights" button that analyzes the data (views, drop off, click concentrations) and returns a few simple recommendations, for example to move a button to the page that gets the most interest. Available on paid plans (a free account includes a free quota).
How do I adapt the catalog for sales reps and B2B customers?
flipo is especially suited to sales reps and business-to-business work: (1) the catalog opens directly on any phone - a rep sends a WhatsApp link and the B2B customer immediately sees a designed price list/catalog; (2) password protection - sensitive price lists meant only for agents can be locked with a password; (3) WhatsApp order cart - a B2B customer taps the products they want and sends an organized order to WhatsApp; (4) printable QR code - add it to a printed catalog so the customer also gets the digital version; (5) customer-portal embed - an iframe code embeds the live catalog inside your customer portal. For multiple reps, send everyone the same link - each opens it from their own phone, no app needed.
How do I see all my catalogs and each one's publish status?
In the management menu, the first button at the top is "My catalogs": clicking it opens a page with a card per catalog, and above each one a status badge - draft, partially published or fully published. Clicking a catalog opens it straight in the editor in catalog view. The same list with full management actions (publish on/off, upgrade to full, restore) also lives in your account area under "My catalogs".
👤Account & Login
I forgot my password, what do I do?
If you signed up with Google, simply click "Sign in with Google" in the login window - no password at all. Otherwise click "Forgot password", enter your account email and receive a reset link. The link opens a screen to set a new password and signs you straight into management.
What does "Remember me on this computer" do?
Check the box at login and this computer stays logged in for 30 days, without entering a password on every visit. The permission is tied to your computer and network. "Log out" in the management menu removes the remembered login immediately.
How do I log out of the system?
Click "Log out" - in the admin menu, or via the logout icon that appears in the viewer toolbar while you are signed in. Only clicking logout clears the connection (including "Remember me") and requires a password next time. Exiting edit mode to viewing is NOT a logout: you can move freely between editing and viewing via the gear icon without entering a password again.
What is in the personal area?
In the personal area (a button in the management menu) you see your subscription details and validity, update details and logo, view viewership data, renew your subscription, manage all your catalogs (publish toggle, full/partial status, upgrade and restore), buy an extra full catalog, and if needed, delete your account.
Can I manage several catalogs in one account?
Yes, with no limit: anyone (including on a free account) can create as many catalogs as they want with "Create new catalog" in the management menu, and switch between them from the dropdown. The difference is in publishing: the basic subscription includes one full catalog, and the rest of the catalogs are published partially (preview). You can add an extra full catalog to your subscription at any time at 30% off your plan price, from the personal area.
Is there help while I build the page?
Yes. Every step of the wizard has a floating "landing page coach" button that opens a conversation. It knows which step you are on and what you have already filled in, so the answers are about your page rather than generic. Ask it how many fields to put in the form, what to write in the main headline, which style suits your business, which photographs work, and what to do when you have no testimonials yet. Common questions get an instant answer; the rest go to AI. It is an adviser, not technical support: for account questions or a fault, the "Help" link at the top of the screen leads to the help centre.
💳Payment & Renewal
How do I pay and activate a subscription?
In your personal area click "Activate subscription" and pay by credit card on a secure payment page. The subscription is activated immediately for a year. You can also reach out to us on WhatsApp and we will be glad to help with the process.
How do I renew a subscription and what happens when it ends?
As the subscription nears its end we send a reminder email with a link to renew on a secure payment page. You can also enable automatic renewal in your personal area. If the subscription expires, the public catalog is shown in preview mode only until you renew, your content is saved and not deleted.
The catalog loads slowly or gets stuck, what do I do?
Usually it is a heavy PDF file: compress the PDF before uploading (there are free online tools) and re upload it through "Reset". Also make sure your internet connection is stable, and try refreshing the page. If the problem persists, talk to us on WhatsApp and we will check it together.
The changes I made are not showing to visitors
Changes are saved automatically on your side, but for visitors to see them you need to click "Publish to web" in the management menu. If you published and still do not see them, refresh the page on the visitor's side (or open an incognito window to bypass the cache).
🔧Troubleshooting
The catalog does not look good on a phone
The catalog adapts automatically to mobile: on a narrow screen it switches to a single page view with swipe flipping. If something looks cut off, check that the components you added do not extend beyond the page boundaries in the editor. You can always send us a screenshot on WhatsApp and we will help.
I opened a catalog link and see "Catalog not found" or "not available yet" - what does it mean?
These are clear status screens instead of a blank page: "Catalog not found" appears when the link is wrong or the catalog was removed; "This catalog is not available yet" appears when the catalog exists but no pages have been published; and after a temporary network problem you will see "We couldn't load the catalog" with a "Try again" button. Catalog owners who see "The catalog is still empty" can click "Add first page" and start building.
The video does not play in the catalog
Make sure the link is valid (public YouTube/Vimeo, or a direct mp4 file). A video set to "with sound" requires the visitor to click to play (that is how browsers work); a video without sound plays automatically. If you uploaded a file, make sure the upload finished successfully.
Which browsers does the catalog work in?
In all modern browsers: Chrome, Safari, Edge and Firefox. Viewing the catalog works on desktop and mobile; editing and management are available on desktop only. If something does not work in a particular browser, tell us and we will take care of it.
How do I duplicate an existing catalog?
In the admin panel, the side button bar (next to "Publish catalog" and "Embed catalog") has a "Duplicate catalog" button. Clicking it opens a dialog with a suggested name ("Copy of {catalog name}") you can change; "Create duplicate" builds a full copy: all pages, components and settings, design, translations and the table of contents. Unsaved changes are saved automatically first. The copy is created as a separate draft - it is not published, gets its own new address, and does not affect the original catalog. When done you are moved to editing the copy, and it also appears in "My catalogs". Related: in the translation dialog, "Duplicate and translate" uses the same duplication to create a separate translated version.
How do I use the catalog for marketing on Instagram and Facebook?
There are several ways to combine the catalog with social networks: (1) Catalog reel - in catalog settings click "Reel for socials" and download a short vertical video that flips through the catalog pages, ready to post on Instagram/TikTok; (2) Link in bio - paste your dedicated catalog address (yourname.flipo.co.il) in your Instagram bio and mention 'catalog in bio' in posts; (3) Link sharing - in Facebook posts you can paste the link directly; (4) QR in images - download the QR code and add it to posts, stories or prints. The reel and the QR are available via the "Share" and "Reel for socials" buttons in the management interface.
Forms
Which fields can I put in the contact form, and how do I choose?
In the "Data collection and forms" step you pick from eight fields: first name, last name, company, role, address, email, phone and a free text field. The order you tick them is the order they appear on the page. You must tick at least one way to make contact, email or phone, because without it you get a record you cannot reply to. If you tick only one channel it is marked required on the page; if you tick both, either one will do. Rule of thumb: the fewer the fields, the more people finish the form. The newsletter signup is configured in the same screen but appears elsewhere on the page, as a short strip near the bottom, and always includes the email field.
Where do enquiries from the page go, and how do I verify an email address?
Every enquiry is always saved to your leads screen. You can also receive an email notification, and for that the address has to be verified as yours: enter it in the "Data collection and forms" step, click to send a verification code, and a six digit code valid for fifteen minutes arrives. Enter it in the field that opens, and from that moment the address joins your list. You can verify up to three addresses and choose per form which of them get notified, for example the contact form to a partner and the newsletter signup to the marketing manager. Chose none? The notification goes to all verified addresses. The verification is not a formality: without it, enquiries could be pointed at someone else's mailbox without their consent. An address you remove drops out of the form selection immediately.
Creating
I have no business address, what do I put in the regulatory details step?
The regulatory details step has a toggle, "the business has a physical address that receives the public". If you have a shop, office or clinic that customers come to, leave it ticked and enter the business address. If you do not, untick it and the field is renamed "mailing address": Israeli law speaks of an address, not of a place that receives the public, so you may enter the registered address of the business or the owner's address, the one that receives post. An address is required either way. In distance marketing and selling, a trader must disclose their name, ID or company number and their address (Consumer Protection Law, section 14C), and the address feeds the terms of use and privacy policy generated for you. One important note: when there is no place that receives the public, your accessibility statement says so explicitly instead of declaring accessibility arrangements at business premises that do not exist. The generated documents are a good starting point and not a substitute for legal advice.
What is required in the wizard, and what happens if I press Continue without it?
Most fields are optional: anything left empty simply does not appear on the page. There are only four required points. The industry step needs an industry; the business step needs a name; the style step requires one explicit design selection; and the content step needs one of three things, an about paragraph of at least 30 characters, two services, or two products. The regulatory details step is the only one where every field is required, marked with a red asterisk, because the law requires a business page to state who operates it. If you press Continue and something is missing, a list appears at the bottom saying exactly what is missing, the relevant drawer opens by itself, and the field is outlined in red.
Can the system write the questions and answers on my page for me?
Yes. The "Questions and answers" drawer in the content step has a checkbox that asks the system to write questions and answers from the business details you filled in. They are built only from what you supplied: if you wrote nothing about delivery times, no question about delivery times is created, and the system will not invent prices, timelines or guarantees you never mentioned. Questions you write yourself stay exactly as they are and appear first, with the generated ones added after them. Everything can be edited or deleted after the page is created, and the questions also feed the page's bot.
What is the difference between the six landing page design languages?
Each language is a whole world, not just a colour set, so each one builds the page differently. Magazine: cool paper, navy ink and a wide headline with the supporting line in a narrow column beside it. Poster: white, black and red, everything centred and the headline enormous. Luxe: cream paper, small widely spaced type, a hairline frame and everything anchored to the bottom. Warm and personal: warm terracotta paper with the section kicker sitting on a solid colour plate. Tech: dark background, mint green, and the content anchored to the top. Bold: deep green with yellow, a headline that fills the screen and a thick colour bar beneath it. The hero photograph differs per language too, so the samples you choose from really do look different from one another. You can always change colours and text after the page is created.
How do I build a landing page?
Open your page management address and go through the wizard steps: (1) your field, from the category list; (2) business details: name, tagline, logo and colour; (3) style: you see six live samples and click Choose this design on one. It is immediately marked Selected design and saved. You can continue without rating other designs or confirming again; (4) content: about, services or products, images, testimonials, questions, contacts and hours; (5) regulatory details; (6) data collection and forms: which fields appear on the enquiry form and on the newsletter sign-up, and which verified email addresses receive the alerts; (7) create, tour and edit; (8) social sharing designs. In Content, PDF, DOCX and TXT files up to 5 MB can be read into your business description, with review before replacing any text. Everything saves automatically, so you can stop and come back.
Can I change things after the page is built?
Yes. The page tour shows a live preview beside its editing controls. Selecting a section focuses it in the preview; text and layout edits appear immediately. A save icon appears after you edit a section, and Save all changes is available in the bottom bar. Saving does not require a new AI generation. You can hide and restore sections; the hero and footer cannot be hidden. Edits to an already published page are saved as a draft, which you can publish when ready.
Pricing
How much does a landing page cost?
A one-time setup of 199 NIS per page (489 NIS for three pages), then a subscription by term: 39 NIS a month on a 3-month commitment (117 NIS), 35 NIS a month for 6 months (210 NIS), or 30 NIS a month for a year (360 NIS). All prices include VAT. Building is free; you only pay when you decide to publish.
What happens at the end of the term?
A reminder is sent before the end. If you do not renew, the page goes offline and anyone visiting the address sees a clean holding page, while the page and your leads are kept. Renewing brings everything back instantly. If two weeks pass without renewal the page is deleted, but the leads you collected are kept regardless.
Leads
Where do I see who left their details?
Every enquiry from the page sends you an immediate email with the details, and also stores a record in the Leads screen in management. There you see all enquiries newest first, with clickable phone and email, you can mark one as handled, and you can download a CSV that opens correctly in Excel in Hebrew. The screen also shows page views and your conversion rate.
Where do the form submissions go, and how do I set that up?
In the build wizard you choose the mailbox that should receive enquiries, and you verify it. A six-digit code is sent to that mailbox and you type it into the wizard. The verification exists so nobody can point enquiries at someone else’s inbox. The code is valid for 15 minutes, you get five attempts, and you can request up to four codes per hour. Changing the address later requires verifying again, because approving one mailbox is not approval of another.
Is there a bot on the page that answers visitors?
Yes. The bot answers in three layers: first from the questions and answers you wrote on the page (instant), then with a smart answer based strictly on the content of the page, so it never invents prices or promises. If it has no accurate answer it says so honestly and invites the visitor to leave a phone number, and the whole conversation reaches you together with the lead. The smart-answer quota is 250 a month per page.
Design
Is there video on the page?
Yes. If you uploaded your own clip it sits behind the opening screen, because it represents you. If you did not, the system looks for an atmospheric clip that fits your field and places it as a wide band across the middle of the page, looping silently. If no clip meets the quality bar, there simply is no band: better none than a generic clip that does not fit.
I already have a website. Will the page match it?
If you gave a website address in the questionnaire, the system reads its colours and fonts and matches the page to them, so it feels like part of the same brand. Your brand colour is used as long as it passes a readability check: a colour that is too light on a light background would make text unreadable, and in that case the closest readable palette is chosen instead. Your full website is also linked from the page footer.
Managing
Can I take the page offline for a while?
Yes, there is a deliberate pause, for example when you go on holiday. The page goes offline, visitors see a holding page, and your subscription is extended by exactly the same number of days, so you never pay for days the page was not working. The allowance is 7 days on the 3-month plan, 14 on six months and 21 on a year, and it accumulates. Come back early and the unused days return to your allowance.
What about privacy policy, accessibility and terms?
All three documents are generated automatically from the details you provided at the regulatory step (legal name, company or business number, phone, email and address), and they are linked from the page footer. The privacy policy declares only what the page actually collects. Two round buttons also sit side by side at the bottom of the page: accessibility (larger text, high contrast, animation stop, link highlighting) and cookies. Next to them is a back-to-top arrow that appears after you scroll a third of the way down.
Sharing
Are there ready-made assets for social networks?
Yes. The sharing studio offers eight formats: WhatsApp, Facebook, an Instagram post, a Story, a Reels cover, a TikTok cover, LinkedIn, and a square post. Each format is created and saved separately, so you choose only what you need and can delete or replace each creative on its own. Once the page is published, its live link is added; before publication we never embed an address that is not live yet.
Does the page work in English and Russian too?
Yes. The page can be published in Hebrew, English or Russian: your texts in the language you chose, and everything the system adds (form labels, buttons, messages) is translated automatically, including the correct writing direction.